Terms and conditions

The information you enter when placing an order is required only to confirm and process your order and to ensure the highest possible level of service. 

 

Your details are not passed to any third parties or used for any marketing purposes. Only when entering your email address for our newsletter may your email address be passed onto a third party for the purpose of them offering you their great deals. 

If you have any queries regarding this, please email logistics@tangent-audio.com 

 

Buying a product 

By using the PRODUCTS menu on this page you can access our entire product range. Selecting one of the sub-menu options will take you to a list of products within the chosen category. With the ability to sort the list by typenumber, item or price, finding what you want need only take a few clicks. 

Search 

The search function is located in the corner and will allow you to search the website. 

Adding a product to your basket 

Once you've decided on the product you want to find out more about in the listing, click the product and you will go to a page that shows an image, together with all available specifications.The site will then go on to recommend you other associated products if available. 

The total amount in your basket is summarised in the top right corner of the site. Within the basket page, you can change quantities, delete items or if you are happy with everything you can proceed to the checkout to buy the contents of your basket. 

Checking out 

Please note that your name and adress need to be registered, including the country - if your country is not mentioned we cannot process your order automatically and we suggest that you contact us by e.mail at servicelager@tangent-audio.com 

When you have finished shopping, and are ready to pay, simply hit the PROCEED TO CHECKOUT button, and the checkout screen will open in the main window. Please enter all details carefully and accurately, as incorrect information could delay your order. Please ensure that the only address you enter is the credit card billing address, as this is the only address to which we can deliver. Also ensure you only click the submit order button once, as it will take a minute or so to process. You will receive an on screen confirmation once your credit card has been authorised. You will also receive acknowledgement by email of what you ordered, and the address the goods are to be delivered to. In both cases you will also be provided with an order number. Please quote this number with any enquiries. 
Please contact logistics@tangent-audio.com for informations about warranty of products purchased in the Tangent Shop. 

Inquiries related to Tangent products purchased by your local retailer will not be answered - instead we advise and recommend that you contact the retailshop where you bought the product. 
For information about our return policy of products purchased in the Tangent Shop please contact logistics@tangent-audio.com 

Inquiries and informations about return policy related to Tangent products purchased by your local retailer will not be answered - instead we advise and recommend that you contact the local retailshop where you bought the product.


Delivery


All orders will be shipped by GLS or other courier freight companies, depending on the destination for the parcel. Delivery time is usually 1-2 weeks depending on the country. This is specified at check out. 


Payment

We accept payment by banktransfer, and by creditcard and debit cards VISA, JCB, MASTERCARD, Visa Electron, Maesto. We charge a fee for the use of creditcards. The fee is always shown during the checkout process and a list of the fees can be access through this link. 

If you wish to pay by banktransfer we kindly ask you to arrange your payment in EUR to our bankers in Denmark;

Spar Nord Bank A/S,
Dalgas Plads 4
7400 Herning.
www.sparnord.dk

SWIFT: SPNODK22
IBAN NO.:
DKK DK5892214575287129
EUR DK5892214575287323
USD DK1192214575330946

IMPORTANT; please remember to state the ordernumber and your name and adress on your payment.

All prices and the amount on your invoice are duty paid, including danish VAT. 

If you have any questions about payment please contact our financial department in Denmark by e-mail to logistics@tangent-audio.com

Personal informations
 
The information you enter when placing an order is required only to confirm and process your order and to ensure the highest possible level of service. 

Your details are not passed to any third parties or used for any marketing purposes. Only when entering your email address for our newsletter may your email address be passed onto a third party for the purpose of them offering you their great deals. 

If you have any queries regarding this, please email service@tangent-audio.com.

 
Return policy


Products purchased in the Tangent webshop can be returned within two weeks as per Danish law. The product must be returned in the same condition as it was received for a full refund. 

For further information about our return policy of products purchased in the Tangent Webshop please contact logistics@tangent-audio.com.

Inquiries and informations about return policy related to Tangent products purchased by your local retailer will not be answered - instead we advise and recommend that you contact the local retailshop where you bought the product.

Warranty

Inquiries related to Tangent products purchased by your local retailer will not be answered - instead we advise and recommend that you contact the retailshop where you bought the product.

Products purchased in the Tangent webshop are covered as stated in the manual and generally the warranty period is 24 months from the date of purchase. 

In case of a defect please contact logistics@tangent-audio.com with the invoice number, product name, serial number and nature of the defect. Note that you may be asked to return the product or provide photo documentation. Cases are usually solved within few days.